Coronavirus (COVID-19) – guidance for customers

We are doing all we can to be here for you

Support for customers impacted by coronavirus (COVID-19)

As the latest news and advice around coronavirus continues to evolve quickly, we’re working hard to stay a step ahead and provide you the best service we possibly can.

We know that many of you may be experiencing the impact of the coronavirus already or will be worried about what it could mean over the coming weeks and months. As always, our priority is taking care of our customers around the world - so here is some practical information to help you stay connected and keep safe through these difficult times.

Our guidance

We know many of you will be worried about how your finances might be affected by coronavirus (COVID-19) and we want to support you.

Financial support

Across the globe HSBC has already put in place a number of special measures to help ease the financial burden created by the spread of COVID-19 for some of our personal customers. To find out what measures HSBC has already put in place in your country or territory, click on the country or territory from the list further down this page below getting in touch.

Manage your money

It may not be possible to visit a branch, especially if you are self-isolating. So make sure you are registered for online banking and download the HSBC banking app. That way you can still be on top of your finances, make payments, check your balance, view transactions and even make international money payments. 

Easy-to-manage international transfers

With Global Transfers, you can easily move your money instantly between your globally linked accounts, and set up recurring or future transfers when needed.

Beware of fraud

Some criminals are using the coronavirus outbreak as an opportunity to scam the public. This includes offering medical products, guidance or a safe haven for money. Remember, HSBC will never ask you to move money to a safe account. Please remain vigilant and stay up to date with the latest information coming out from HSBC.

Getting in touch with HSBC

Find out how HSBC is supporting customers across the globe